Privacy Policy
At Clarity Inside, we believe that understanding your mental wellbeing starts with feeling safe and respected. This policy explains how we collect, use, and protect your information.
1. Who We Are
Clarity Inside is an online platform providing informational mental health self-assessment tools for anxiety, ADHD, and autism. We are based in the United Kingdom and operate internationally.
Privacy Enquiries
For privacy-related enquiries, please contact our support team at [email protected]
2. Important Notice About Health Information
Clarity Inside provides informational screening tools only. We are not a healthcare provider and are not subject to HIPAA (U.S. Health Insurance Portability and Accountability Act).
However, some of the information you provide (such as assessment responses) may relate to mental health traits and may be considered sensitive personal data in certain jurisdictions. We treat this information with heightened care.
3. Information We Collect
We may collect the following categories of information:
A. Information You Provide
- Email address (if purchasing a report)
- Assessment responses
- Voluntary communications
B. Payment Information
Payments are processed securely by Stripe. We do not store:
- Full card numbers
- CVC codes
- Complete payment credentials
Stripe processes payment data under its own privacy and security framework.
C. Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Usage analytics
- Referral sources
D. Cookies & Tracking Technologies
We use cookies and analytics tools to improve functionality and understand usage patterns.
4. How We Use Your Information
We use your data to:
- Deliver instant test results
- Generate personalised PDF reports
- Process payments
- Send purchased reports via email
- Improve user experience and platform performance
- Maintain platform security and prevent fraud
- Comply with legal obligations
We do not sell your personal data.
5. Lawful Bases (UK & EU Users)
For UK/EU users, processing is based on:
- Contractual necessity (to deliver purchased services)
- Legitimate interests (platform improvement, fraud prevention)
- Consent (where required for cookies or optional tracking)
You may withdraw consent at any time where applicable.
6. U.S. Privacy Rights (Including California Residents)
Depending on your U.S. state of residence, you may have rights to:
- Request access to personal data
- Request deletion of personal data
- Correct inaccurate personal data
- Know what categories of data we collect
- Opt out of sale of personal data (we do not sell data)
To exercise your rights, contact [email protected]. We will respond within applicable legal timeframes.
7. International Data Transfers
Global Operations
Clarity Inside operates from the UK. Your data may be processed in the United Kingdom, the United States, or other jurisdictions where our service providers operate. Where required by law, we use appropriate safeguards for international data transfers.
8. Data Retention
We retain personal data only as long as necessary to provide services, maintain financial records, or comply with legal obligations. Assessment responses may be anonymised for system improvement.
You may request deletion at any time (subject to legal obligations).
9. Data Security
We implement reasonable technical and organisational safeguards including HTTPS encryption, secure hosting infrastructure, and limited internal access. No system can guarantee absolute security.
10. Children’s Privacy
Clarity Inside is not intended for individuals under 16 years of age. If we become aware that we have collected personal data from a child, it will be deleted promptly.
11. Third-Party Services
We use trusted third parties to support platform functionality, including hosting providers, email delivery services (SendGrid/AWS), Stripe for payments, and analytics providers.
12. Your Global Privacy Rights
Regardless of location, you may request access to, correction of, or deletion of your personal data. Contact [email protected]. We may require identity verification before processing requests.
13. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of the updated policy.