Refund Policy
Transparency and fairness are core to Clarity Inside. Because our products are personalized digital delivery, we want to be clear about how refunds work.
1. Nature of Our Products
Clarity Inside provides digital self-assessment reports delivered electronically. All reports are:
- Personalized
- Generated immediately after purchase
- Delivered digitally via email
No physical goods are shipped.
2. Refund Eligibility
Due to the nature of digital products, purchases are generally non-refundable once the report has been generated and delivered. By completing a purchase, you acknowledge that:
- You are purchasing a personalised digital product
- Delivery begins immediately after payment
- The statutory cooling-off period may not apply to digital goods once delivery has started (where permitted by law)
3. Exceptions
We may offer a refund in the following circumstances:
- Duplicate payment
- Technical error preventing report delivery
- Clear system malfunction affecting results
Refund requests must be submitted within 7 days of purchase. All refund decisions are made at our discretion.
4. Chargebacks
If you initiate a chargeback without first contacting us:
- We reserve the right to dispute the chargeback
- We may provide evidence of report delivery, timestamp, and usage
- Repeated fraudulent disputes may result in access restrictions
We’re here to help
We encourage users to contact us directly at [email protected]. We aim to resolve issues quickly and fairly.
5. Billing Descriptor
Charges may appear on your bank statement as:“Clarity Inside” or similar wording. If you do not recognise a charge, please contact us before disputing with your bank.
6. Digital Access Acknowledgement
By purchasing a report, you confirm that:
- You consent to immediate digital delivery
- You understand that once accessed, the product cannot be returned
7. Consumer Rights
Nothing in this policy limits mandatory consumer protection rights that may apply under local law.